Last Updated: June 2026

At Vandana Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return, Refund & Exchange Policy below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, subject to the following conditions:

  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • The product must not show any signs of use, damage, alteration, or washing.
  • A valid order number or proof of purchase is required.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products.
  • Products purchased during clearance, sale, or special promotional offers.
  • Gift cards or vouchers (if applicable).
  • Products damaged due to misuse, improper handling, or normal wear and tear.

3. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order Number
  • Product Photos
  • Unboxing Images or Videos (if available)

Upon verification, we will arrange a replacement, exchange, or refund as applicable.

4. Exchange Policy

Eligible products may be exchanged for:

  • Size change (subject to availability)
  • Product replacement for damaged or defective items
  • Exchange for another product of equal value (if approved)

Exchange requests are subject to stock availability.

5. Return Process

To initiate a return or exchange:

  1. Contact our customer support team.
  2. Provide your order details and reason for return.
  3. Wait for approval from our support team.
  4. Ship the product back or follow the pickup instructions provided.

Returns sent without prior approval may not be accepted.

6. Refund Process

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer, UPI, or another approved method.

7. Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product.
  • Return shipping costs may be borne by the customer unless otherwise approved by Vandana Fashion.

8. Cancellation Policy

Before Shipment

Orders may be canceled before dispatch by contacting our customer support team.

After Shipment

Orders that have already been shipped cannot be canceled and will be treated under the Return Policy.

9. Refund Rejection

Refunds or returns may be rejected if:

  • The product is used, washed, or damaged by the customer.
  • Original tags or packaging are missing.
  • The return request is made after the eligible return period.
  • The returned product differs from the original item shipped.

10. Contact Us

For any return, refund, or exchange requests, please contact:

Vandana Fashion
Email: support@vandanafashion.com
Phone: 9001026830 | 9784526830 | 7737026830